Topic - 1

1) Internet risks – give examples of four things that can go wrong with a transactional site? 

Ans. Security – Bank subtle elements are given out over the web and subsequently could be utilized for different buys. Web customer's dread that their Visa numbers may be presented to a great many   as the data traversed the Internet. A late study demonstrated that more than 80 percent of all Internet clients have at any rate "some worry" about the security of their Mastercard numbers in electronic trade exchanges.

· The site could have specialized trouble and not work. In this manner the clients may go somewhere else or it may make a negative picture for the business.

· The Web website could be connected with infections and worms in this way influencing client's PCs.

· Hackers could acquire clients points of interest if the site is not set up accurately.

2) Write down a definition for each: 

a) E-commerce: 
b) E-business: 

Ans. E-trade is the money related part. E-business incorporates numerous exercises, "for example, organizations exchanging with different organizations and inside procedures that organizations use to bolster their purchasing, offering, procuring, arranging and different exercises". E-trade can be utilized as a part of a more extensive sense and incorporate all business exercises that utilization Internet advances, for example, the Internet, World Wide Web and different advances, for example, remote transmissions on cellular phones or individual computerized colleague (PDA) .

E-business is the computerized economy. The term E-business is utilized by individuals when they are discussing electronic trade in the more extensive sense. For instance, IBM characterizes E-business as "the change of key business forms using Internet innovations".

There are three meanings of the relationship between E-business and E-trade. The first is that E-trade has some level of cover with E-business. The following one is that E-trade is extensively identical to E-business. The third is that E-trade is a subset of E-business. However "a great many people utilize the terms E-Business and E-Commerce conversely".

3) What is the difference between buy side and sell side E-Commerce? 

Ans. Purchase side E-Commerce is E-Commerce exchanges between an obtaining association and its suppliers which are alluded to as suppliers and's suppliers individually in the underneath outline. This depends on the B2B model as clarified beneath. Then again offer side E-Commerce is E-trade exchanges between a supplier association and its clients which are alluded to as clients and's clients in the underneath chart. This depends on the B2C model as clarified beneath.

4) Describe the different types of E-Business. 

Ans. ·C2C – Is purchasers to buyers. It is when purchasers offer PRODUCTS or administrations to different buyers. Members in an online commercial center can purchase and offer products to each other. A case of this is eBay.

· C2B – Is purchasers to business. It is when purchasers offer items or administrations to organizations. A case of this is a website admin/blogger offering publicizing administration.

· C2G – Is shopper to government. It is when shoppers offer items or administrations to governments and government offices. Case of this are input to government through weight gatherings or individual locales and people offering web space to government or government offices.

· B2C – Is business to buyers. It is when organizations offer items or administrations to individual shoppers. A case of this is Amazon.

· B2B - Is business to business. It is when organizations offer items or administrations to different organizations. A case of this is Euroffice.

· B2G - Is business to government. it is when organizations offer items or administrations to governments and government offices. A case of this is input to government organizations and non-government associations.

· G2C – Is government to purchasers. It is when governments and government organizations offer items or administrations to individual purchasers. Case of this are national government value-based, for example, charge, national government data and neighborhood taxpayer driven organizations.

· G2B - Is government to business. it is when governments and government organizations offer items or administrations to organizations. Case of this incorporate taxpayer supported organizations and exchanges, for example, charge and legitimate directions.

· G2G - Is government to government. it is when governments and government offices offer items or administrations to different governments and government offices. Between government servers and trade of data are only a couple of case of this.

5) Which digital technology has the highest penetration rate? Explain and source your answer. 

Ans. Cellular telephones are a type of advanced innovation that has the most astounding entrance rate. This is apparent in the late circumstance where the Victoria police conveyed a SMS to caution of the exceptional unfavorable climate conditions. Research from MORI Technology directed in January of 2006 demonstrated that the utilization of cell telephone expanded from around 14% in January of 1997 to 85% in December 2005 in the UK whilst the utilization of web and computerized TV just rose to 61% and 64% sequentially.

6) List four drivers to adoption of sell-side E-Commerce by business. 

Ans. The cost/proficiency drivers to the reception of offer side E-Commerce by business include:

· Increasing velocity with which products can be despatched

· Reduced SALES costs

· Reduced working expenses

The intensity drivers to the reception of offer side E-Commerce by business include:

· Customer request

· Improving the extent and nature of administrations advertised

· Avoid losing piece of the pie to organizations as of now utilizing E-Commerce.

7) Four barriers to adoption of sell-side E-Commerce by business. 

Ans. · Identification of items or administrations can be dubious because of low quality substance which incorporates portrayals and pictures and additionally poor seeking abilities.

· Cultural boundaries which incorporates web availability and dialect obstructions.

· Customers apprehension of progress. Some client would be more disposed to utilize the web as an approach to buy products and administrations rather than others. Hence the client base could be decreased by the selection of offer side E-Commerce anyway this could rely on upon the objective business sector.

· Lack of specialized competency. The client won't not have specialized information or comprehension to utilize the online store.

8) What are some examples of Digital information? 

Ans. As a rule computerized data is any sort of significant handled information that is put away in an advanced organization. As far as E-Business anyway, a few case of advanced data are things, for example, databases, pictures and other comparable computerized content that can be utilized for data purposes. Databases may contain things, for example, client points of interest, distribution center stock, deals subtle elements and other comparable data.

9) What is the semantic web? Are we there yet? 

Ans.The Semantic Web is an advancing expansion of the World Wide Web in which the semantics of data and administrations on the web is characterized, making it feasible for the web to comprehend and fulfill the solicitations of individuals and machines to utilize the substance. The Semantic Web venture would bring about words on Web pages being labeled (utilizing XML) with their implications. "The Web would turn into a gigantic machine-intelligible database. Individuals could utilize keen projects called programming operators to peruse XML labels to decide the significance of the words in their settings" . "For instance, a product operator given the direction to discover an aircraft ticket with certain terms (date, urban communities, cost utmost) would dispatch an inquiry on the Web and come back with an electronic ticket that meets the criteria" . Consequently the client does not need to visit a few Web locales themselves, assemble data, analyze and settle on a choice as this product specialist naturally does this and additionally the buying . The web has some semantic perspectives which are right now in regular utilize, for example, the in advance of said carrier ticket framework how ever regarding characterizing the whole web as a "semantic" web, we are not yet there.

      Topic 2 questions

Part A

A) What are the four (4) main points Michael Rappa makes about search? Please write them on your blog page.

ANS- There are various focuses Michael Rappa makes about the utilization of inquiry, these are both negative and positive. There are issues for searchers to discover what they are searching for. However, likewise how do individuals get discovered this is more imperative for business gatherings and associations? Publicizing is utilized for an item, as well as there are open doors for related associations with reciprocal items to improve promoting. Paid Placement has extraordinary open doors for associations so they can get their business name or item to the principal page of a hunt. There are issues emerging from paid position as it can be mishandled in connection to looks on organization's trademarks. Additionally by what method would we be able to get the best results from an inquiry? There are just a couple that can utilize a web index viably to finish an exact hunt. Micheal Rappa condenses an internet searcher down to four fundamental parts these are: "It's a database. It's an accumulation instrument for including information into that database. It's a pursuit convention that empowers clients to question the database. Furthermore, it's a positioning calculation that decides how the outcomes are displayed to the clients.

B) Watch or read the Marissa Mayer interview. Write a paragraph or two, on four points made by Marissa Mayer, that you think were the most interesting or significant for business. There are no right or wrong answers here, I just want your opinion.

ANS- Firstly the issue of paid situation and its part in the region of publicizing for essential organizations and their correlative. The thoughts that are been taken a gander right now, for example, GPS style tech working with remote systems and wireless towers in blend with informal organizations, so you can discover individuals. Issues concerning the measure of protection individuals have in the present environment, and the measure of force that gives firms, for example, Google to recognize what individuals' propensities are. Another gigantic business sector in its earliest stages is portable pursuit since it should be possible anyplace you have telephone administration. At that point the essential topic of the amount of PCs and projects for PCs impact our lives by and by and financially, and the way this will quicken increasingly after some time. Furthermore, Mayer likewise discussed commercials on the web. Organizations can pay such web destinations/organizations like Google to promote their business since individuals peruse internet searchers. Individuals peruse internet searchers and may pay consideration on promotions being publicized. Mayer expresses "the measure of consideration that a client pays on each page...is in a general sense distinctive" (Mayer, 2009). This implies when advertisements show up on internet searchers when individuals are seeking data the promotions may just pull in or get the center of a couple people however not everybody. Organizations can utilize this data further bolstering their good fortune by having promotions on the web that pull in the client's consideration. (Mayer, 2009)





Part B
Please watch the Bill Joy video, and it will give you a good background to the Internet and particularly to the emergence of the World Wide Web.
From the video - please answer (on your blog page) -
a) so what are the 6 webs?


1- Here Web – where you can access the web with a transportable device, eg. Mobile Phones.

2- Near Web – typing style, computer screen and a keyboard like sitting at a desktop or laptop, with keyboard and mouse.

3- Far Web – sitting back eg. HD television and gaming machines.

4- Design to Distribution (D2D) – This is the internet of sensors deployed in a lot of networks, adjusting urban systems for maximum efficiency.

5- Business to Business (B2B) – communication through business computers, between businesses.





6- Device to Device.


b) Could there be more?
ANS- YES, I believe there could be more. The computer and technology can be more powerful than they already are. And even smaller, while being more powerful.

c) What does it mean for business?
ANS- I agree with Bill Joy and I think businesses will be able to control the information which is placed on the web, it will create a new look for the internet and will be a good indicator of the growth in web users. Also so it will be also a new opportunities, perhaps for entrepreneurs will be created due to the fact that they are able to dictate and market to new customers throughout the future.

Topic 3 question

Question 1. See if you can find an example of a privacy breach that was reported in the Australian or international news in the last 6 months. What were the consequences? I.e. legal, political, financial, personal etc. What action was taken in response to the privacy breach?
Answer -On the 15th of March 2013 Google was fined $7 million for a protection rupture that saw them utilizing a snoopy programming program that empowered them to catch messages, passwords and other touchy data, for example, bank subtle elements, protection arrangements and so forth that were sent quite a while back over unprotected remote systems in neighbourhoods over the world.
The software was intended to track where people were using wireless connections for goggles research resolves but instead traced and share people’s personal data with others and on site accidentally.
Despite the fact that the data was not deliberately spilled it didn't stop individuals asking what where they gathering information like that and putting away it for in any case. Google was compelled to wreck all data it accumulated in the break and pay the fine.

It makes me consider how an association with the motto "Don't Be Evil" got self-got up to speed in such an embarrassment.

Question 2. What AmI technologies are identified in the case?
Answer. AMI gathers information about people from several sources and afterward offers the collected information back to a large portion of those sources (insurance agencies, retail chains, media aggregates, credit-reporting organizations, cellular telephone organizations, law requirement offices, traditions and migration powers, and insight offices).

They have figured out how to evade enactment and requirements as they converge with different organizations.

Question 3. What drives DMC’s officers to take the actions they took?

Answer. The biggest driver was money, there clients were willing to pay big money for the information

Question 4. DMC is the clear market leader in the aggregation of AmI data. Are there any comparisons you can make to technology companies today?
Answer. I searched the web but couldn't find anything relevant to other companies doing this although i do believe there are others doing this I just don't know who.

Question 5. How realistic is the description of governments using the technology and prohibiting immigration from states with no AmI data aggregation information?
Answer. It's called personal information for a reason its personal, if people don't want this information shared then it shouldn't be shared.

Question 6. List some of the ‘unintended consequences’ described in the case.

Answer. They obviously didn't intend on the public finding out what was going on. That the information would be stolen
they would be taken to court

                                               

                                                Topic - 4

1. In two paragraphs explain why a customer centric Web site design is so important, yet so difficult to accomplish. 

Ans. A client driven Web webpage is a Web website that is focused on client needs and needs. Smart organizations are understanding that centering their site on client advantages and guaranteeing its guests a one of a kind affair are key drivers of offers, dedication, and abundantly wanted verbal publicizing. A client driven Web webpage is critical in light of the fact that by considering the necessities, needs, and helpful inclinations of your clients, you can settle on more viable choices about the substance, offerings, outline, and procedures accessible on your website. To develop this an outline that is substance is hard to comprehend or incorporates too little or a lot of data will negatively affect the business. And in addition a Web webpage whose real plan is unappealing. It is essential to get this right with the goal that client will keep on using the Web website and give verbal promoting to the business.

Despite the fact that a client driven Web website outline is so essential, it can likewise be hard to achieve for some reasons. It can be hard to show data on a Web website. An item must be found in pictures and can't be attempted, touched, analyzed and so forth and is troublesome for the client is figure out what they are getting. Along these lines the Web destinations data about the item or administration should be right on the money with the goal that client can get as great of a thought regarding what the item or administration than if they could see it in individual. Clients need to have the capacity to speak with somebody in the event that they have any inquiries and so forth. This is troublesome on the grounds that the business will then need somebody that can accept telephone calls or answer to messages about the item. Else they should make an inquiry and answer sort page, which could require some investment to develop as you should recognize what inquiries will be cheerily inquired. In any case this makes another issue on the grounds that if the same inquiries are always been asked well then it could be an indication that this data should be incorporated on the Web website. Another reason that a client driven Web webpage configuration is troublesome is that with an online offer there is so much data that could be incorporated on the Web website yet will just make data over-burden for the client. A business should choose what data to incorporate, how much whilst ensuring they are not forgetting any vital subtle elements.

2. Define the term ‘presence’. Write an additional paragraph that describes why firms that do business on the A Web should be more concerned about presence then firms that operate in the physical world.

Ans. Nearness identifies with how surely understood and available an Internet webpage or E-Business item is. It is likewise characterized as "a hypothetical idea portraying the impact that individuals experience when they communicate with a PC interceded or PC produced environment" (Sheridan, 1994). This experience can be affected by how simple the site was to discover from pursuits and connections and so on through to how the page looks and feels and in addition that it is so natural to utilize. As should be obvious this is like a conventional meaning of nearness with the exception of that it identifies with the quick over all vibe of a site instead of only an article by and large.

Business on the Web ought to be more worried about nearness than firms that work in the physical world since it is their approach to give an impression to the client. A business in the physical world can have an all around displayed, flawless and clean store, staffed with considerate very much prepared representatives. This gives them a few chances to radiate a decent vibe and nearness about their business to their clients. They are likewise ready to converse with the client to better enhance their appearance. However on the web, firms just get this chance by means of their Web website as it is the primary thing their customers find in connection to their business. Regardless of the fact that they have inviting devoted workers running the site they will infrequently have contact with the client. A client may have contact with a representative by either telephone or email however because of the way of the business this will be after the client has officially built up a picture of the business. Organizations working through a Web webpage need great nearness with a specific end goal to hold clients who produce informal publicizing. This can build the benefits for the business.

3. *Usable Doesn’t Have To Mean Ugly ‘for a web design to be truly beautiful, it has to be functional, have purpose and contribute in some way to the website’s intuitiveness, usefulness and branding. All of these things contribute to the overall effect of a design’. This is a quote from one of the articles on web design linked on Web pages that suck. Find a web page that ‘does not suck’ and discuss the features that make it work.

Ans. A site that does not suck is the GMF wellbeing site (https://www.gmfhealth.com.au/). The site is brilliant and beautiful, with not all that much going on. There are four basic tabs at the highest point of the site which are Products, GMF is great (regularly called About us), Members and Health Insurance clarified. On the GMF is great page an extremely short history of the organization is incorporated yet is doesn't go into a considerable measure of point of interest. Other data is in coherent territories and item data is effectively found under the items tab which is then separated into Hospital and Extras. You are likewise effectively ready to hunt down reached doctor's facilities in your general vicinity by setting off to the Members area and after that Contracted Hospitals. 

There is an area on the landing page to do a medical coverage quote and you simply include basic data, for example, the kind of spread you require, the state you live in and your refund level and it gives you various alternatives with additional data on the sorts of spread and what the approach incorporates. You are additionally ready to effortlessly choose between abundance alternatives on the second step of this procedure. 

There is a web talk live bolster capacity accessible on the GMF site which is continually appearing on the base right hand of the site. Then again on the off chance that you tap on the contact number at the upper right hand corner of the page is concocts a contact structure, telephone points of interest or an email address. The web visit capacity is amazingly valuable for those fundamental inquiries that you would prefer not to call and tend to hold to get replied.

                                               Topic - 5

1) What is the Mobile phone use /100 population - compare Australia, USA, China, India, Your Country

Ans. Cell phone memberships (post-paid and paid ahead of time) per 100 populace out of 144 nations. 

Australia Rank 67 Value 108.3

USA Rank 95 Value 92.7 

China Rank 115 Value 73.2 

India Rank 117 Value 72.0 

(The Global Information Technology Report 2013, pg 330)

2) Internet use / 100 population - compare Australia, USA, China, India, Your Country

Ans. Rate of people utilizing the Internet out of 144 nations. 

Australia Rank 18 Value 79.0 

USA Rank 20 Value 77.9 

China Rank 74 Value 38.3 

India Rank 119 Value 10.1 

(The Global Information Technology Report 2013, pg 331)

3) Compare main strengths and weaknesses of Australia or your home country in the survey

Ans. A portion of the things i find are Australia's most prominent qualities are the limit for advancement, our economy, accessibility of talented workers and the accessibility of space which leaves space for development. The things i would consider to be shortcomings are we have a low populace considered to nations like China and India.

4) What does the survey suggest to you about the Information Technology readiness of Australian business compared to Australian consumers?

Ans. The study recommends that Australian organizations are pretty much as data innovation prepared as the customers and world accomplices.

                                                 

 Topic 6

                                                   DIGITAL MARKETS

Question 1

a) What experiences have you had with shopping online?

Ans.We can sit before PC time to visit the store, online store to settle on a great deal of decisions as far as outline, shading, brand, sensible cost thus on contrasted with physical stores we went by numerous spots require the expenses to be brought about additional.

b) Describe a good experience.

Ans.Great experience implies we will be cheerful and simple to bargain without confronting an issue that when we are shopping online and book an item and afterward all the obtaining, administrations, items bought as per, the item is not lapsed or physical state of another item , conveyance on time.

c) What did you like about the online store you used?

Ans.Online store are utilized to give more decision, offering client administration, demonstrates the most recent outline items, offer rebates amid the buy, obtaining a basic, satisfying the necessities of clients.

d) Describe a bad experience.

Ans. Terrible experience implies the item is not the same as to be reserved in online stores, installment extortion that brought about the misfortune, trouble to make legitimate move.

e) What problems did you have with the online store?

Ans. Issues experienced in the online store is the item data given is not the same as the item is gotten, the item sold has put in long, misrepresentation in the exchange.

f) What features make an online store more appealing?

Ans. Online store more request like make great administration and trust to their purchaser.

g) What features make an online store less appealing?

Ans. Online store less claim in light of the fact that the absence of data about their item.

h) Should we expect to see the prices of goods and services rise or fall due to the migration of consumers online?

Ans. At the point when the costs of products and administrations rise it is favorable position to the firm however rely on upon work framework abilities. At the point when fall because of the movement of shoppers online it is difficult to online store to survive or squander their time since purchaser not accept on their part of framework is come up short. 

http://consumer.findlaw.com/purchaser exchanges/issues with-online-shopping.html 

Commercial center components include: 

Correspondences framework 

Organized environment 

Exchange component 

Conveyance 

When I recognize the four measurements of effectiveness in Internet Market: 

1. Value levels are the costs changed on the Internet lower? 

- low market passage expenses may constrain the cost premiums supportable by existing business sector members by expanding genuine or potential rivalry (Milgrom and Roberts 1982) 

- great cost structures can prompt lower balance by diminishing the basic expenses on which any value premiums are based. 

2. Value versatility are customers more touchy to little value changes on the Internet? 

- online buyers are very delicate to nearby duty arrangements like buy online 

3. Menu costs do retailers to alter their costs all the more finely or all the more oftentimes on the Internet? 

- menu expenses are vital in productivity connection since high menu expenses can prompt value stickiness 

4. Value scattering is there a littler spread between the most elevated and least costs on the Internet? 

- spread base on the specific item 

http://ebusiness.mit.edu/research/papers/140%20erikb,%20digital%20markets.pdf

Question 2

a) The dispersion of prices (that is, the spread between the lowest and highest price for a particular product) will narrow.

Ans. Yes, Most reduced value dependably to the no brand names and the most astounding cost since base on their image names in the business sector.

b) The importance of brand names will decrease.

Ans. Brand names will increment when the item have been trust for their shopper.

c) Price competition will make all products cheaper.

Ans. Yes, in the Bentrand model say that market productivity in light of the fact that Bentrand expect that item are superbly same, buyers are educated at all costs, there is free market passage, a substantial number of purchaser and merchant, and zero inquiry costs. Moreover, the retailer with the most minimal cost gets all deals and accordingly all costs are headed to minor expense.

d) Digital markets will become dominated by a handful of mega-sites, like Amazon.com.

Ans. Yes, on the grounds that Amazon.com individuals realize that site give them trust to their framework, more agreeable to dealing with every one of the things.

e) How do you think the balance of power between buyer’s and seller’s will change?

Ans. Yes, in light of the fact that the purchaser will be part it occupation, for example, purchase that item when that item acknowledge for those then purchaser will change to dealer character like promo that item to their companion to purchase then some of purchaser take the photo of item a post to online networking like Facebook on the grounds that they like that item most intriguing that is some of some portion of advancement.

f) Prices are clustered online.

Ans. No, base on the specific of items or the marked name in the business sector will make that item have their own costs. Online costs are flexible is safe to switch up the interest since duty strategies, when buy online exceedingly makes touchy clients.

g) Online prices are generally transparent (the extent to which prices for a given product or service are known by buyers in the marketplace.).

Ans. Yes, which the purchaser and vender have their relationship in the innovation digitalization like correspondences framework, convey upon the great or administration, a commercial center is additionally an organized situation itself, and comprehend about commercial centers is the exchange instrument itself.

Question 3

a) What types of m-commerce services does your cell phone provider offer?

     Ans. Versatile trade give offer to their client to utilize their application to simple deal with the work and spare their time. Islamic Banking framework are the bank who give offer to their client to apply sim card into telephone to simple check their equalization account, top up cash to telephone, paying bill, exchange the cash to other bank. 

     

       http://www.gvsu.edu/business/ijec/v8n3/p007.html

       

b) Which of these services do you use?

Ans. Islamic Banking framework

c) What types of transactions do you perform through your cell phone or other wireless device?

Ans. My sort exchange utilized as a part of my wireless is top up cash to telephone.

                                                Topic - 7

1) Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you ‘train’ your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?

Ans. There are numerous open doors that can be distinguished when utilizing cybertwin. The most widely recognized open door was the way that the cybertwin couldn't answer all the inquiries from the client. It didn't comprehend questions that are not put away in its memory bank. It additionally did not comprehend questions that were asked in an alternate organization however implied the same. This clearly would bring about disappointments for clients who are searching for more exact data. Cybertwin does not have manner of thinking that would permit it to answer question about the course. This is another open door that can be produced. For instance, we can make cybertwin that can assemble raw numbers and create and sentiment in view of that. Be that as it may, cybertwin can definitely help a client shop. It can be modified to accumulate costs, aggressive costs, points of interest, dependability (number of individuals purchasing from that store) and different truths and help us with our manner of thinking.

2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.

Ans. The Turing Test was a test that was gone for measuring the insight of a PC. The test was essentially that a PC could be regarded "keen" if a person could recognize a PC and an individual just by making inquiries over a mechanical connection. It additionally included an opposite test of whether a PC would have the capacity to recognize a machine and an individual. Taking into account the meaning of "Insight" that was advanced amid the test, the PCs can really be regarded canny as they can accumulate a considerable measure of data and enhance their oversights in view of the investigation they finish. The session of chess has likewise been utilized as a part of this test to demonstrate the "insight" of a PC. There were case of a man playing chess with a PC and not having the capacity to recognize whether it was a human or a PC. This was effective on the grounds that PCs can accumulate data about moves from various players and apply it in a session of chess. The Turing Test is just a feeling of whether PCs are canny in light of the fact that it just rotates around the capacity to recognize. 

The Chinese room 

John Searle is the individual who thought of the hypothesis of "The Chinese Room" as a contention against the Turing Test. He essentially tries to show that PCs can't think or they are not savvy, they can just display insight through the data they assemble. He gives a fanciful case of a man sliding an inquiry written in Chinese into a room where the individual in it just comprehends English. The note is answered with the answer written in Chinese. The individual simply needed to take after the directions on a book and attract the Chinese images to answer the inquiry. He didn't need to consider it. He simply utilized an asset to answer the inquiry. Henceforth it doesn't make him wise despite the fact that he displayed knowledge. John Searle utilizes this individual inside the room as an allegory for advanced innovation. http://www.mind.ilstu.edu/educational modules/searle_chinese_room/searle_chinese_room.php

3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience. Write you answer on your blog page or express an opinion on this voice discussion board(it's simple to join). If you choose this option please link (live in an hour or so) to it from your blog page.

Ans. I concur with this announcement that virtual operators succeed in conveying brilliant client administration over the Web. The reason being, that virtual operators can react to clients rapidly and can give all the data that is required by the client. The virtual operator can help with any issues that the client may encounter on the web. Notwithstanding, the virtual specialists are still not a 100% successful in managing client objections. Now and again if a client needs an item yet does not know its name, communications with the virtual specialist can be exceptionally disappointing as virtual operators require an expansive vocabulary to comprehend questions. On the off chance that the inquiry is not sufficiently particular, i.e. name of the item, the virtual operator may control the client in the wrong course. A case of this from my past experience was, I was attempting to test the general learning of a virtual operator. It didn't anticipate that me will ask such inquiries and each time took to wrong sites or didn't react effectively

                                                           Topic - 8

                                                     Online Auctions

Q1: eBay is one of the only major Internet "pure plays" to consistently make a profit from its inception. What is eBay's business model? Why has it been so successful?

Ans. eBay plan of action is the intermediary model. The specialist model is when individuals purchase and offer over the web making an exchange. eBay has been so effective due to its worldwide openness, it's "checkout" framework and the simplicity individuals experienced with it.eBay has give individuals the great shopping environment and safe security for cash. Likewise in the value rivalry the eBay has overwhelming in the real sites, other more focus on the one sections of merchandise, yet the eBay have boundless of articles everywhere throughout the world. You can purchase anything even thought you couldn't envision. So that is the reason eBay has extraordinary effective.

Q2: Other major web sites, like Amazon.com and Yahoo!, have entered the auction marketplace with far less success than eBay. How has eBay been able to maintain its dominant position?

Ans. eBay has possessed the capacity to keep up its prevailing position due to how eBay has been worked. Amazon permits customers go onto the site and purchase things which Amazon has in stock. Amazon is to a greater degree an organization where as eBay permits anybody to put things available to be purchased. After a thing has been sold on eBay, the site gets a commission from the sale. First the eBay working is amongst vender and purchaser trade in the eBay, so the eBay parts only an intermediary who doesn't intercede the business procedure, simply screen whether legitimate or illicit, achievement or failure. But Amazon as a fabricates to offer the items. Alternatvely different business in the shopping site, they need keeping the phase of passage level. Furthermore can lessen the misrepresentation dangers.

Q3: What method does eBay use to reduce the potential for fraud among traders on its site? What kinds of fraud, if any, are eBay users most susceptible?

Ans. The strategy eBay use to diminish the potential for extortion among merchants on its webpage is security focus area on the site. The security focus informs customers and merchants regarding what to do to lessen hazard, for example, utilizing PayPal. This is a capacity which eBay trusts and has a security component for purchasers and shoppers (eBay, 2011). Such projects as PayPal are set up to ensure purchasers and dealers in the event that they utilize this system on eBay. On the off chance that the purchaser/vender utilizes another paying strategy then the PayPal assurance does not have any significant bearing to them (eBay, 2011). EBay likewise depends on criticism to think about who is being false. 

However eBay additionally utilized numerous other diverse sorts of assurance and security frameworks for its clients and also a protection framework.

Q4: eBay makes every effort to conceptualize its users as a community (as opposed to, say "customers" or "clients"). What is the purpose of this conceptual twist and does eBay gain something by doing it?

Ans. eBay does this on the grounds that eBay needs individuals to return onto the site. EBay cooperates as a group to give individuals a decent ordeal since individuals can purchase and offer not relying on a shop.The motivation behind the applied spot of conceptualizing its clients as a group is that the individuals will probably feel like they are a piece of something. Individuals wont simply see different individuals as 'other individuals' yet as individuals in the same group as them, who need the same things and have the same objectives and goals. This implies individuals from the group see each different as their own potential clients or retailers and ebay is basically the technique in which they work with each other.

Q5: eBay has long been a marketplace for used goods and collectibles. Today, it is increasingly a place where major businesses come to auction their wares. Why would a brand name vendor set-up shop on eBay?

Ans. The brand name seller set-up shop on eBay have two reasons can clarify. The First is close customer and seller remove, the merchant can achieve the overall customers and nation. 

The second is working on the eBay is cost less working charge, extremely accommodation and simple to set-up. 

Depend on the internet shopping can incresea exchange, not only the physical work

   WEEK 9

 Channel strife happens when the objectives or points of two or more merchants cover. A case could be a maker using a chance to offer straightforwardly to the end client instead of utilizing a middle person. Vertical clash happens at various levels in the inventory network, for example, between a maker and wholesaler. Flat clash happens at the same level in the store network and may happen wholesalers of the same brand of items endeavour to contend to offer on the items.

I believe that Microsoft saw an opportunity to develop their picture and move as per a creating design. The allocation of mobile phones and tablets has been quick and it addresses a colossal opportunity to different creators. Not simply could Microsoft move into the hardware market, they could make programming that they can offer yet in the meantime is great with their own model. It is captivating that Samsung were not indicated at exceptional length. I read a charming article in the age (http://www.theage.com.au/modernized life/PCs/PC-bargains plunge as-windows-8-flops-20130411-2hmlp.html) as for the offer of Windows 8 and PCs. What is clear is that Windows 8 was made for tablets and Microsoft arranged the landing of the item with their gear – a steady move. The dispute is maybe minimized as the fact of the matter was to battle in the tablet section and not PC, but instead the impact of making poor PC programming has hurt Microsoft's assistants regardless. Inevitably, the retaliation will be in Microsoft's ability to go just it in the tablet market, which shows up a bit a wager to me.

Channel conflict is by all accounts overflowing in the supply chains of grocery stores. The contention comes from a force battle between the two mammoths, the littler contenders and the territorial suppliers. It is intensely clear when a supplier, say of milk, chooses to consent to an arrangement with a general store to supply substantial amounts at low costs. By doing this they possibly free different purchasers as it gets to be less expensive for them to purchase the same item from the store as opposed to straightforwardly from the milk maker.

                                             

                                                 Week 10

1) What does this meant by the following statements?

Trust is not associative (non-symmetric)
Trust is not associative (non-symmetric) - this means if an individual trusts someone, the individual they trust may not necessarily trust them back. In terms of buyers and sellers; the amount of trust for each party, isn't always the same. The sellers may have a high amount of trust that the buyer will provide the money or good agreed on for the good they are selling. While they buyer may have less trust that the seller will provide the goods or service agreed upon.

2)Trust is not transitive
Trust is not transitive - this means that the relationship extended to one domain is extended automatically to any other domain that is trusted by that domain.

3) Trust is always between exactly 2 parties
Trust needs to involve two parties. This means trust cannot happen without two parties being involved

4) Trust will involve either direct trust or recommender trust
Direct trust is created by the free and deliberate act of the parties and involved. Recommended trust is placing trust in an individual because a third party indicated they were trustworthy

2a) Have a look at the following websites. What are some of the elements that have been incorporated to increase your trust in the sites? If there are also some aspects which decrease your level of trust describe them as well.

http://www.eBay.com.au
eBay - is trustworthy because it has a buyer protection policy that protects customers from being ripped off by fellow members. This allows members to use the website with confidence and not have to worry about being a victim of fraud.

http://www.anz.com.au/

The ANZ is the well know Bank in the Australia, the Anz online customer service or online banking service is very reliable to allow purchase online or others money transfer activities. Because the Bank have the good security  access for the customer who will believe and trust the bank service security.

http://www.thinkgeek.com/
Think Geek - is also a very trustworthy website and they take customer security very seriously. At the bottom of their homepage is a customer certified badge that indicates they are a trustworthy organisation to do business with.

http://www.paypal.com.au/
PayPal - is a highly secure website because it is extremely professional and has a respected reputation all over the world. The "Security" section of the site is very thorough and illustrates that PayPal don't take the issue of customer security lightly.

2b) Find a web site yourself that you think looks untrustworthy.

http://www.cheapflights.com.au/

I think this website looks untrustworthy as it has a very basic design and the prices they have advertised look too good to be true. I would not feel confident purchasing a flight on this website because there is no major airlines displayed on the site and even the website logo looks amateur.